This role is closed
Clario is no longer accepting applicants for this position. Browse other live web3 jobs or check out similar roles below.
Get Discovered
No applications. Teams find and message you directly.
No account needed. Teams find you and reach out directly.
0 people already in the pool
◆ 7/10
supporttechCustomer Supportremote
About this role
Join Clario as a Customer Operations Specialist to support customers across various channels in a remote role. Salary ranges from $8,750 to $15,000 USD.
Description
We are Clario, a consumer-focused company on a mission to make digital life easy. We’re here to create smart yet simple apps with a human touch, empowering better productivity, security, and lifestyles. With mature products used by millions worldwide and years of in-house product development, we're waiting to unleash your hidden talents and make you sparkle. Join us and let’s go together!
Responsibilities
- Own the AI support agent’s day-to-day performance: monitor conversations, manage escalated cases, step in when human judgment is needed, and turn recurring requests into automated workflows that can handle growing support volume.
- Manage customer support across live chat and email.
- Monitor and respond to comments on Facebook and Instagram, maintaining helpful and respectful conversations.
- Monitor and respond to reviews on the App Store and Google Play.
- Resolve account, subscription, payment, refund, and product-related questions.
- Investigate customer issues using our internal platform.
- Reproduce bugs, document findings, and coordinate resolutions with the team.
- Identify recurring customer problems, feedback, and sentiment trends.
- Share actionable insights with product, engineering, and operations.
- Own each issue through resolution and follow up with the customer.
Job Details
Salary$15,000
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
PostedSep 14, 2026 (7d ago)
Tags & Skills
supporttechCustomer Supportremote