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cryptofintechCustomer Supportremote
About this role
Join PrimeXBT as a Customer Service Representative, providing exceptional support in a remote role. Engage with customers through various channels and contribute to process improvements.
Description
PrimeXBT is a fintech company specializing in cryptocurrency trading, offering a platform for users to trade various assets.
Responsibilities
- Respond to customer queries promptly and efficiently through emails, live chat, and phone calls.
- Work together with various departments to address complex problems and escalate issues when necessary.
- Conduct follow-ups with customers to ensure their concerns are resolved.
- Perform troubleshooting using different diagnostic techniques.
- Record and document repetitive issues to contribute to process improvement.
- Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
- Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
- Identify and execute initiatives to improve the overall customer experience.
Requirements
- Experience in fintech (forex/crypto).
- 1+ years of online customer support experience.
- Excellent written and oral English.
- Excellent interpersonal and communication skills.
- Ability to manage or navigate stressful situations.
- Experienced with using customer service software, tools, and databases.
Conditions & Benefits
- Shifts are 2/2 4pm-4am GMT.
- 100% remote job at any place you wish.
- Competitive salary based on your experience.
- Opportunity to work in an international and cross-functional team with a challenging and in-demand product.
- Performance-based bonus every quarter based on your results.
- Medical insurance after the probation period.
- Additional sick leaves every 6 months.
- Birthday gifts.
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
PostedSep 23, 2026 (19d ago)
Tags & Skills
cryptofintechCustomer Supportremote