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Join Crypto.com as a Customer Service Representative to provide exceptional support in a fully remote role. Leverage your Series 7 license and experience in equities trading to enhance customer interactions.
Crypto.com is seeking an experienced, licensed registered representative to help grow the firm’s regulated securities business (Foris Capital). As a member of this team, you will be the front line of the firm’s contact with customers to help them with a range of needs from simple to complex via phone, email and chat. This is a fully remote position. The successful candidate will have experience and knowledge related to equities trading, CRM platforms, margin accounts and options trading. Your job is not only to help our customers, but also to help us learn as a company from each interaction, so that we can optimize our customer experience and drive more users to our products.
- Deliver white-glove customer service through phone, email, and chat channels.
- Drive continuous improvement to the customer service experience by identifying and deploying enhancements to the customer service process.
- Expand your financial services expertise as you develop deep subject mastery of equities trading, margin, and options.
Requirements & Skills Needed
- Active FINRA Series 7 and 63 Licenses with 1+ years of customer-facing brokerage experience including equities trading, margin accounts, and options trading.
- Series 24 and supervisory experience welcome but not required.
- Clean regulatory record with no Disclosure Events.
- Excellent customer service, written, and verbal communication skills.
- Willingness to deliver excellent customer experience through phone and text-based channels.
- Ability to quickly build rapport & credibility with clients.
- Self-starter and ambitious learner who is comfortable with ambiguity and a fast-paced environment.
- Familiarity with front-end mobile trading applications.
- Able to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment.
- Enthusiasm for building a customer service culture.
Benefits
- Competitive salary
- Attractive annual leave entitlement including: birthday, work anniversary
- 401(k) plan with employer match
- Eligible for company-sponsored group health, dental, vision, and life/disability insurance
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.