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Join Crypto.com as a Customer Experience Associate to support customers and enhance their experience in the cryptocurrency space. Full-time position in Sofia with competitive salary and benefits.
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
- Acts with honesty, integrity and knowledge in supporting and strengthening Company’s culture, values and mission;
- Manages incoming contacts from existing or potential customers;
- Initiates outbound contacts to existing or potential customers;
- Identifies and assesses customers’ needs to achieve satisfaction;
- Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution;
- Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers;
- Meets personal/team targets;
- Maintains customer records by updating account information;
- Recommends potential products or services to management by collecting customer information and analyzing customer needs;
- Prepares product or service reports by collecting and analyzing customer information if required;
- Contributes to team effort by accomplishing related results as needed;
- Works with their line manager and all respective functions to ensure proper customer service is being delivered;
- Handles changes;
- Goes the extra mile to engage customers;
- Executes other tasks related to the fulfillment of all described above.
- High school Diploma;
- Experience in a relevant customer support role is mandatory;
- Experience in the field of fintech is not mandatory;
- The Associate must have a reasonable understanding of the Company’s business, its technical, financial and organizational structure;
- The Associate must be able to communicate effectively with people at all levels both inside and outside the Company, and should have strong written and verbal communication skills;
- Integrity, initiative, perseverance, discretion, ability to respect the personal dignity and rights of each employee, interest in the financial technologies and services field and motivation to occupy the position;
- Proficiency in English; excellent computer literacy.
- Competitive salary;
- Medical insurance package with extended coverage to dependents;
- Attractive annual leave entitlement including: birthday, work anniversary;
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.