Responsibilities:

• Manage a portfolio of B2B customers:

- Serve as the primary point of contact across your book of business.

• Run strategic reviews and account planning:

- Provide performance insights, roadmap alignment, and tailored recommendations.

• Proactively mitigate risk:

- Monitor customer engagement signals and act early to maintain account health.

• Drive growth:

- Identify upsell and cross-sell opportunities, working closely with Sales.

• Partner cross-functionally:

- Work cross-functionally with Product, Customer Support, Marketing, and Sales to align on customer priorities.

• Track and measure progress:

- Maintain clean records of customer objectives, engagement, and expansion opportunities.

Requirement:

• Minimum 4 years of professional experience in sales, account management, or customer-facing roles
• 1–2 years specifically in Customer Success or Account Management
• Strong commercial acumen and experience managing revenue-bearing accounts
• Excellent communication and stakeholder management skills (executive and technical)
• Highly organized, resourceful, and able to operate independently
• Comfortable in a fast-paced, technical environment

Nice to have:

• Experience in the crypto or financial services industry
• Proficiency in Mandarin
• Familiarity with CRM and Customer Success tools like Salesforce, HubSpot, Gainsight, or Totango.

Perks & Benefits:

• Competitive total compensation package
• Various team building programs and company events
• Comprehensive healthcare schemes for employees and dependants
• And many more! Apply and let us tell you more!