Ecosystem Growth Specialist (Streaming API)

Company: Covalent
Location: Remote
Employment Type: Contract

About the Company

Covalent powers access to the richest multichain data infrastructure in Web3. We're trusted by thousands of developers, enterprises, and institutions to bring structure and meaning to blockchain data across 100+ chains with GoldRush - our suite of developer products.

Our latest GoldRush product is the Streaming API that delivers low-latency, real-time blockchain events over WebSocket for trading bots, onchain games, copy-trading platforms, and AI agents. It empowers developers to build products and interfaces that can scale with faster, sub-second blockchains.

About the Role

The Ecosystem Growth Specialist drives sales and customer success, leveraging outbound efforts and referrals and maintaining our CRM to negotiate deals and meet sales targets. They onboard customers, monitor health scores and use feedback for growth forecasting. They also manage technical integrations and co-marketing, drafting partnership content and coordinating strategies to enhance customer satisfaction and achieve milestones efficiently, ensuring Covalent's growth and reducing churn.

Responsibilities

• Enhance customer experience through onboarding, training, daily support, and feedback-driven product development, ensuring contract milestones are met.
• Utilize QBRs, satisfaction surveys, and an understanding of customer needs to forecast renewals and identify expansion opportunities.
• Manage technical integration processes and optimize workflows using project management tools to enhance speed and customer value, aligning internal teams.
• Facilitate communication and coordination with external stakeholders to ensure timely project launches.
• Identify and recruit projects and power users that would benefit from the Streaming API.