Lead IT Applications Manager

About the role

In this role, you will oversee business applications and lead the IT team at Alchemy, a key player in the Web3 infrastructure space. Your responsibilities will include managing Salesforce and other connected systems, focusing on improving workflows through AI and automation.

You will work closely with various departments to identify and redesign workflows, ensuring that the IT team provides reliable support and application enhancements. Success in this position means that business systems will have clear ownership and your engineers will be empowered to implement changes independently.

Skills that matter here

• Salesforce: You will need strong Salesforce experience to manage and improve the platform effectively.
• API integrations: Building and debugging API integrations will be a core part of your responsibilities.
• scripting: Scripting will be essential for automating processes and connecting applications.
• workflow platforms: Experience with workflow platforms will help you redesign and optimize business processes.
• AI-enabled workflows: You will be expected to ship AI-enabled workflows that enhance operational efficiency.

Who this role suits

• You have a strong technical background, particularly with enterprise SaaS applications.
• You enjoy hands-on implementation and have experience managing technical teams.
• You are adept at balancing project work with service coverage and can prioritize effectively.
• You possess good judgment regarding data access and business-critical changes.

From the employer

What You Will Do

• Own business applications.
• Lead technical administration and improvement of Salesforce and connected sales tools, People Ops systems such as Rippling and ChartHop, and other business applications as priorities require.
• Partner with business owners on configuration, data quality, permissions, and technical escalations.
• Build across systems.
• Write and maintain API integrations, scripts, and workflows that connect applications, reconcile data, and automate employee and business processes.
• Own testing, monitoring, failure recovery, and documentation.
• Redesign work around AI.
• Partner with Sales, People Ops, Recruiting, Finance, and Legal to identify workflows worth rebuilding.
• Deliver agents and automations that can gather context, carry out authorized steps, verify results, and escalate exceptions to the right person.
• Manage the team.
• Set priorities and expectations, run regular feedback and development conversations, hire, and manage performance.
• Balance service coverage with project work and make clear tradeoffs when demand exceeds capacity.
• Raise the team's AI capability.
• Build alongside engineers, review their work, and turn successful approaches into shared tools, skills, and runbooks.
• Keep IT service reliable.
• Oversee support quality, onboarding and offboarding, escalations, and operational coverage with the engineers responsible for service desk, identity, endpoints, and office technology.
• Jump into difficult issues when needed.
• Make automation safe to operate.
• Partner with Security on least-privilege access, sensitive-data handling, audit trails, and approval boundaries.
• Own the application roadmap and spend.
• Evaluate tools, manage vendor relationships and renewals, and bring application expertise in-house where it improves service or cost.

What We Are Looking For

• Deep hands-on experience administering enterprise SaaS applications and building integrations; strong Salesforce experience and the ability to learn unfamiliar business systems.
• Experience managing technical staff, including coaching, prioritization, hiring, and performance management.
• You're comfortable staying close to implementation.
• Ability to build and debug with APIs, scripting, and workflow platforms such as n8n or Okta Workflows, with sound practices for testing and production changes.
• Evidence of shipping AI-enabled workflows that other people use.
• Experience helping a team adopt new tools and working practices, including supporting people with different starting skill levels.
• Strong judgment about identity, access, employee data, and business-critical changes.

What Success Looks Like

• Business systems have clear technical ownership.
• The IT team delivers dependable support and application improvements, with fewer recurring manual tasks.
• Teams across the company use workflows you've helped build, and your engineers can extend and operate them without depending on you for every change.

Benefits & Perks

• 🏥 Private Health Insurance
• 💪 Gym Reimbursement
• 🚅 Commuter Benefits
• 🌴 Flexible Time Off
• 🥙 In-Office Group Meals
• 🧠 Learning & Development Stipend
• 🌎 Company Sponsored Conferences & Events
• 🎧 Books & Audiobook subscription with Bookster