◆ 8/10
techOtherremote
About this role
Join Smartcat as a Marketplace Delivery Manager to oversee the onboarding experience for customers, ensuring quality and timely delivery through AI-powered automation and vendor management.
Description
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
Responsibilities
Responsibilities
- Own the full marketplace onboarding experience and ensure successful marketplace adoption across the entire customer lifecycle.
- Deliver full onboarding and continuous improvement coverage for new and existing customers using the Smartcat Marketplace.
- Leverage Smartcat's automation technologies to reach 90% workflow automation across supported accounts.
- Ensure 100% SLA compliance for quality and on-time delivery, stepping in when needed.
- Build and maintain trusted vendor teams, enabling them with Smartcat AI tools and best practices.
- Configure and automate workflow steps, including freelancer assignment, vendor management, and workspace settings.
- Set up and manage language assets (TMs, glossaries, style guides) and QA automation, intervening to protect SLAs when risk emerges.
Requirements
Requirements
- 5+ years of experience in project management, vendor management, supply chain management, or operations.
- Experience with marketplace environments or large vendor/freelancer pools is a strong plus.
- PMP or similar project management certification is a plus.
- A proven ability to scope projects, allocate resources, manage risk, and track delivery performance.
- A good understanding of technical concepts related to translation technologies, with the ability to leverage AI tools to streamline processes.
- A proven ability to deliver support, training, and adoption initiatives.
- An entrepreneurial mindset with curiosity, problem-solving ability, and a collaborative approach.
- Excellent communication skills, with experience presenting to different audiences.
- High attention to detail and strong customer empathy.
- Integrity and full commitment.
- Ability to work under pressure and tight deadlines.
- Comfort working with remote, multicultural teams.
- Openness to constructive feedback and the opinions and ideas of others.
- Fluent English (additional languages desirable).
Conditions & Benefits
Conditions
- Remote work.
- Full-time employment.
- Competitive salary range of $18,000 – $28,500 USD.
Job Details
Salary$18,000–$28,500
LocationRemote
AI Score★★★★★★★★☆☆ 8/10
PostedSep 20, 2026 (5h ago)
Tags & Skills
techOtherremote