Office Manager and IT Operations

About the role

At BitGo, you will manage office operations and ensure a positive workplace experience while providing essential IT support. Your role will include overseeing administrative tasks, managing vendors, and collaborating with HR on employee benefits programs.

In addition to office management, you will serve as the first line of IT support for staff, handling onboarding, maintaining IT assets, and coordinating with external vendors. Success in this role involves fostering a collaborative culture and effectively supporting leadership.

Skills that matter here

• office operations: This role requires extensive experience in managing office needs and vendor relationships.
• IT support: Basic IT support experience is essential for assisting staff with technical issues.
• project management: Strong project management skills are necessary for organizing office events and managing various operational tasks.

Who this role suits

• Detail-oriented individuals who excel in problem-solving.
• Those comfortable working autonomously while collaborating with diverse teams.
• Candidates with strong customer service skills and a hospitality mindset.
• Innovative thinkers eager to embrace new ideas and technologies.

From the employer

Office Operations and Workplace Experience

• Manage all administrative and general office needs
• Order and stock supplies and snacks and manage the lunch program to support daily workplace needs
• Oversee local vendors and contractors and ensure service levels are maintained
• Serve as the primary contact between the company and building management and ensure all facility needs are met
• Partner with Executive Assistants and leadership on event planning including social events, external events, holiday celebrations and offsite retreats
• Work closely with HR and People Operations on local perks and benefits programs
• Greet visitors and provide a warm and professional experience
• Ensure compliance with workplace safety requirements
• Promote a positive office culture and foster engagement and collaboration
• Support AV setup and meeting room functionality

IT Support

• Serve as first line IT support for staff including hardware, software, WiFi, printers, email and video conferencing tools
• Handle employee onboarding and offboarding IT setup including account provisioning, permissions, device setup and equipment collection
• Maintain IT asset inventory and track company devices and equipment
• Coordinate with external IT vendors or MSPs and escalate complex technical issues as needed
• Support basic security practices including MFA setup, access control and device encryption
• Maintain IT documentation and simple troubleshooting guides
• Provide basic macOS troubleshooting and hands on technical support

Business Operations

• Prepare payment instructions for approval and maintain supporting documentation for reconciliation with Finance
• Retrieve corporate records, invoices, and bank documentation in support of statutory audit and regulatory requests
• Serve as primary liaison with the corporate secretary on statutory filings, DWTC lodgements, board and shareholder resolutions, and register/officer changes

Requirements

• 5+ years of relevant office operations, facilities or workplace management experience
• Basic IT support experience in a professional environment
• Familiarity with macOS and common workplace tools and platforms
• Experience working with property management teams
• Strong customer service and hospitality mindset
• Detail oriented problem solver with strong organizational and documentation skills
• Strong project management skills
• Ability to work autonomously while collaborating effectively with cross functional teams
• Comfortable communicating with and supporting leadership stakeholders
• Innovative mindset with enthusiasm for new ideas and technologies

Why Join BitGo?

• Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution.
• Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication.
• We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Benefits

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee and dependents
• Fully sponsored work visas
• Great colleagues and inspiring startup environment
• Benefits may vary based on location