Your mission will be:

• Take the overarching performance philosophy and manage the cycles centrally across all departments.
• Act as the primary consultant for People Partners and Department Leads on handling complex performance calibrations and Performance Improvement Plans (PIPs).
• Maintain a High-Performance Dashboard, tracking completion rates, distribution of ratings, and identifying flight risks among top performers.
• Manage the promotion process, ensuring that all movements are backed by the performance data required by succession planning.
• Design and run workshops (in partnership with L&D) specifically focused on how to achieve the performance philosophy e.g. feedback.

The ideal candidate will have:

• Bachelor’s degree in Human Resources, Organisational Psychology, Business Administration, or a related field.
• Minimum of 5–7 years of experience in People Operations or HR Business Partnering, with at least 3 years specifically focused on performance management or talent development.
• Proven track record of working independently while influencing stakeholders at the Director level.

• Advanced proficiency in HRIS and Performance Management software.
• Strong analytical skills with the ability to build and maintain High-Performance Dashboards; expert-level knowledge of Excel or Google Sheets.
• Deep understanding of performance philosophies such as OKRs, 360-degree feedback, and bell-curve distributions/calibrations.

• Demonstrated ability to coach managers through difficult conversations, PIPs, and complex performance calibrations with high emotional intelligence.
• Experience in designing and delivering workshops to diverse audiences, specifically regarding feedback loops and professional growth.
• Ability to manage high-stakes, company-wide cycles (like annual reviews or promotion windows) with strict deadlines and multiple stakeholders.

• Experience in a high-velocity tech environment.
• Familiarity with succession planning models.

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• 6 months primary care-giver leave.
• Paw-ternity leave for your furry friend.
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees up to a certain amount with Luno from the day you start.*