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## Key Areas of Responsibilities - **Own the Billing & Fees product roadmap** — Define and drive the product strategy across three core objectives: eliminating misbilling, building an enterprise-scale billing platform, and achieving a 100% self-serve billing experience. - **Eliminate misbilling and protect revenue** — Drive the consolidation of fee configuration into a single source of truth, targeting full elimination of misbilling support tickets in the near term, with a long-term goal of zero misbilling events. - **Unify fee configuration** — Migrate platform fees, minimum monthly commitment (MMC) fees, and tiered fee models into the Fee Engine, replacing the current mix of Admin UI and spreadsheet-based workflows. - **Drive cross-functional alignment** — Collaborate daily with dedicated Engineering team, Commercial, Finance, Operations, CRM, and Data teams to ensure fee changes propagate correctly across payment processing, transaction reports, and downstream systems. - **Define and track domain metrics** — Define and own billing domain metrics. - **Champion the customer experience** — Design self-serve billing visibility for Direct Customers and Embedded Partners — consolidated invoices, transparent fee breakdowns in transaction reports, and real-time fee visibility in the Merchant Portal. - **Write clear product requirements** — Author PRDs, product briefs, and technical design submissions following BVNK's standard templates. Ensure engineering has well-scoped, prioritised work with clear acceptance criteria. - **Shape the domain's future** — As the Billing & Fees domain matures, help define its team topology, interaction models with adjacent domains (Payments Orchestration, Portals, IAM, Governance), and long-term platform architecture.

## What we need from you - 3+ years of product management experience, with meaningful depth in B2B SaaS, fintech, or payments. - Strong commercial instinct — you can connect product decisions to revenue impact and articulate the ROI of billing improvements to Finance, Commercial, and executive stakeholders. - Direct experience with billing, pricing, or revenue systems is a plus. - Ability to manage ambiguity and build from scratch — this is a new domain with fragmented legacy systems. You thrive in environments where you need to define the problem, build the roadmap, and rally cross-functional teams around a vision. - Data-driven decision making — you use metrics to prioritise work, validate decisions, and demonstrate impact. - Excellent cross-functional collaboration skills — you've worked closely with engineering, sales, finance, and operations teams, and you're comfortable navigating competing priorities across multiple stakeholders. - Technical fluency — you can engage meaningfully with engineers on system design, API contracts, and data flows. You don't need to write code, but you understand how microservices, event-driven architectures, and integrations work. - Strong written and verbal communication — you write clear PRDs, present confidently to leadership, and can distill complex billing logic into digestible stakeholder updates. - Comfort working in a remote-first, globally distributed team across multiple time zones.

## What you can expect from us - Fair and **competitive salary** at every stage of your growth - **Flexible working** hours, with hybrid working at its heart - A **culture** built on passionate, growth-minded people - A **flexible approach to holiday** - Opportunities to travel to our **offices around the world** - An **open and creative environment** where you can help us define the future of BVNK, its culture, and its opportunity sets.