Web3 Jobs & Crypto Jobs Where crypto teams hire. Where builders get found.

About the Company

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment.

About the Role

OKX is seeking an experienced VIP Growth & Operations Lead to focus on creating exclusive product experiences and service solutions for high-net-worth individuals, institutional clients, market makers, and other VIP customer segments. You will spearhead the overall strategy and product planning for the VIP Growth & Operations line, driving customer lifecycle management, personalized services, and continuous optimization of system functionalities to enhance customer retention and platform AUM (Assets Under Management).

Responsibilities

• Own day-to-day VIP Growth & Operations execution for high-net-worth individual clients
• Ensure VIP lifecycle programs are planned, launched, and iterated effectively
• Build and run a VIP lifecycle operations framework: define segments, triggers, and journeys
• Set weekly/monthly operating rhythms
• Ensure consistent execution with Local Markets
• Partner with Local Market teams to co-create market plans
• Align goals and timelines
• Drive follow-through while ensuring global consistency and scalable playbooks
• Plan and execute VIP offsites and online events (e.g., product sharing sessions, community/engagement touchpoints)
• Coordinate end-to-end event management
• Align stakeholders
• Conduct post-event performance reviews
• Develop and scale VIP growth programs and tools (e.g., VIP trial cards and similar programs)
• Improve conversion and deepen engagement
• Increase VIP contribution to trading activity and AUM
• Establish a data-driven growth operating model
• Define clear measurement and experimentation frameworks
• Continuously optimize to improve VIP contribution to revenue and AUM
• Coordinate with cross-functional teams (Product, Data, Engineering, Operations)
• Deliver workflows, tooling, and process improvements that support VIP operations at scale
• Track performance and continuously optimize
• Define KPIs and monitor results
• Gather market feedback
• Refine programs based on data and learnings

Requirements

• Bachelor's degree or higher
• 5+ years of product management or product strategy experience
• Deep understanding of the Web3/Crypto industry
• Particular knowledge of exchange products such as institutional services, API trading, and VIP incentive programs
• Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client-related products (preferred)
• Strong cross-team communication and coordination skills
• Systematic thinking and sharp user insights
• Proficiency in data analysis tools
• Data-driven decision-making ability
• Fluency in English and Chinese
• Multi-market collaboration experience (plus)

Benefits

• Competitive total compensation package
• L&D programs and education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependents

Employment Details

• Type: Full-time
• Location: Hong Kong, HK
• Note: OKX will be prioritizing applicants who have a current right to work in Hong Kong and do not require OKX's sponsorship of a visa