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Incode is seeking a Senior Pre-Sales Engineer to enhance customer-facing operations, ensuring technical excellence and issue resolution. Join a unicorn company transforming identity verification across industries.
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
Customer Issue Ownership & Resolution
• Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future.
• Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges.
• Research, diagnose, troubleshoot, and debug customer issues encountered during POCs / pilots and implementations / integrations, as well as during production phase.
Pre-Sales & Implementation Support
• Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
• Develop and contribute to internal and external knowledge bases.
• Be a champion for Incode's customers and hold our teams to a high standard of customer service.
Your Background
• BS degree in Computer Science or in related field.
• Minimum 10 years of experience in similar roles, ideally in an enterprise SaaS environment.
• Good understanding of business processes.
• Proficient in English.
• Working knowledge of biometrics or identity software is ideal.
Technical Requirements
• Understanding of APIs, SDKs, and cloud computing technology.
• Experience in various software designs, languages, and architecture.
• Familiarity with cloud-based softwares.
• Experience with HTTP based on JSON services.
• Experience with HTTP client tools like Postman or Insomnia.
• Experience developing scripting or batch processes using sprint batch, shell script or Python.
• Experience developing Mobile iOS and/or Android Native Apps, knowledge of Swift, Kotlin, Java, Cocoapods, Maven.
• Experience with HTML and Python.
• Experience developing Mobile Apps based on frameworks such as React Native, Flutter, Xamarin.
• Experience integrating third-party Web or Mobile SDKs.
• Basic understanding with non-relational databases like MongoDB and Redis is a plus.
Why Incode?
• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
• Global Impact – Every program you launch will reverberate across industries and continents.
Benefits & Perks:
• Flexible Working Hours & Workplace
• Open Vacation Policy
• Equal Opportunities: Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment.