Senior Site Reliability Engineer (Public Sector)

Site Reliability & Incident Response:

• Apply Site Reliability Engineering principles to ensure high availability, performance, and operational resilience of GovCloud systems.
• Participate in on-call rotations, responding to production incidents through monitoring, alerting, and defined escalation processes.
• Lead incident mitigation, root-cause analysis, and postmortems to continuously improve system reliability.

AWS GovCloud Infrastructure:

• Manage and maintain AWS GovCloud infrastructure, including EKS clusters, DocumentDB, RDS PostgreSQL, Kafka, OpenSearch, and S3.
• Plan and execute infrastructure and application-level configuration changes following government change control procedures.
• Support secure and compliant production environments with a strong focus on stability and operational excellence.

Kubernetes & Deployment Operations:

• Manage Kubernetes workloads using Amazon EKS, Helm charts, and ArgoCD in production environments.
• Implement and maintain GitOps-based deployment workflows with appropriate security controls.
• Ensure Kubernetes resources and deployments follow compliance and security best practices.

Security & Compliance Enablement:

• Partner with Engineering and Security teams to implement and enforce secure system design and operational controls.
• Support the onboarding and integration of security tools and technologies that meet GovCloud and federal compliance requirements.
• Contribute to infrastructure and operational practices aligned with FedRAMP, NIST 800-53, FISMA, and related standards.

Automation & Continuous Improvement:

• Use Infrastructure as Code and automation to improve consistency, scalability, and reliability across environments.
• Continuously improve SRE processes, tooling, and monitoring while maintaining compliance constraints.
• Identify operational risks and drive improvements that reduce incident frequency and impact.

Documentation & Collaboration:

• Create and maintain clear, high-quality documentation, including runbooks and operational guides, explaining both the what and the why.
• Work closely with engineering, security, and infrastructure teams to support deployments and troubleshoot production issues.
• Contribute to hiring efforts by participating in interviews and evaluating SRE candidates when needed.

Your Background:

• US Citizenship required (mandatory for AWS GovCloud access).
• 5+ years of experience in SRE, DevOps, Platform Engineering, or Infrastructure-focused roles.
• Strong hands-on experience operating AWS GovCloud environments and understanding GovCloud-specific requirements.
• Deep experience with Kubernetes (EKS), Docker, Helm, and production containerized systems.
• Expert-level experience with Terraform (modules, versioning, state management); experience with Ansible is a plus.
• Experience with ArgoCD or similar GitOps tools for continuous deployment in secure environments.
• Strong Linux production experience, including firewalls, access controls, and disk encryption.
• Experience working with federal or industry security standards, such as FedRAMP, NIST 800-53, FISMA, SOC 2, or ISO 27001.
• Working knowledge of Python and Bash, with familiarity in Go for Kubernetes-related operations.
• Ability to read and troubleshoot application code; prior software engineering experience is a plus.

Why Incode?

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
• Global Impact – Every program you launch will reverberate across industries and continents.

Benefits & Perks:

• Flexible Working Hours & Workplace
• Open Vacation Policy
• Equal Opportunities: Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.