What You'll Do

• Own and prioritize the Billing roadmap — pricing mechanics, packaging, subscription lifecycle, and refunds end-to-end.
• Shape and implement pricing and packaging strategy: plan usage based tiers, overage rules, and how they evolve as the products do.
• Own the subscription lifecycle — trials, upgrades, downgrades, migrations, cancellations, dunning, coupons.
• Envision and own the checkout experience and the post-purchase billing UI (billing settings, invoices, plan management) as first-class product surfaces.
• Build a strong, explicit partnership with the Growth team — clear ownership boundaries where Billing meets Growth.
• Partner with Finance, Legal, Customer Support, Go to Market, Marketing to streamline deployments and understand pain points.
• Lead high-stakes migrations and launches with real revenue and trust risks — pricing model changes, new-market rollouts, introduction of new products.
• Track the outside world — competitor pricing and packaging, market conditions — and pull that signal into the roadmap instead of working off internal requests alone.
• Build the ownership model and documentation that keeps Billing legible to Engineering, Growth, and new teammates as the org scales.
• Own and measure key metrics such as conversion rates, involuntary churn, contact rate, costs and fees.

What You'll Bring

• 5+ years of Product Management experience hands-on in billing, subscriptions, pricing/packaging, tax.
• A track record of owning ambiguous, cross-functional, high-stakes initiatives end-to-end, and actively seek out quantitative and/or qualitative feedback that challenges your own assumptions rather than confirms them.
• A deep, hands-on knowledge of product-led growth motions — plus a working understanding of sales-led growth. Manychat runs both, and pricing/billing sits at the intersection of the two.
• Experience designing personalized user journeys and cross-feature experiences.
• Ability to execute fast, prioritize effectively, and lead cross-functional teams toward measurable outcomes.
• Excellent communication and storytelling skills — you can align teams around a clear vision of the user journey.

Why Us?

• Shape one of the most strategic product areas at Manychat with global scale and visibility.
• Join a fast-growing SaaS company trusted by millions of creators and businesses.
• Work alongside world-class engineers and product leaders in a product-first culture.
• Competitive compensation, equity options, and benefits.
• A team that cares intensely, wins together, and dazzles customers every day.

What We Offer

• Hybrid onboarding to start work remotely and relocation support for you and your family.