◆ 8/10
gamingmarketingtechOther
About this role
Join Discord as a Senior Staff Program Manager to build and enhance creator partnerships, focusing on community engagement and support for gaming creators.
Description
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
Responsibilities
What You'll Be Doing
- Build Discord’s creator strategy from the bottom up, starting with direct conversations and a clear understanding of what creators already on Discord need from us.
- Bring together the creator work that exists across Discord today, establish clear ownership, and turn a collection of early efforts into a coherent program.
- Define who we mean by creators and develop an initial approach for selecting and serving a trusted group across games, platforms, formats, and communities.
- Create more than one program for creators, beginning with the fundamentals: accelerated support, clear paths for escalation, and reliable channels for two-way communication.
- Manage relationships with important creators directly. Understand how they use Discord, help them solve meaningful problems, and build trust by following through.
- Build a creator council or network that gives us a consistent view of what creators are seeing, where Discord is falling short, and what would make the platform more useful to them and their communities.
- Build systems and playbooks that let a selected program grow over time without losing the relationships and responsiveness that made it valuable.
Requirements
What you should have
- A strong passion for Discord and/or gaming, and an appreciation for the creators and communities we serve.
- 7+ years in creator partnerships, community, platform programs, marketing, product partnerships, or a related field.
- Deeply familiar with how creators build audiences, operate their businesses, and manage communities across platforms like YouTube, Twitch, TikTok, Instagram, Patreon, Reddit, and Discord.
- You have built and operated creator or partner programs at scale, and you understand how to begin with a selected group without designing something that can never grow beyond it.
- Biased to ship and iterate. You can launch a useful first version, learn from it, and raise the ambition over time.
- Comfortable leading as an individual contributor. You create alignment and momentum across teams without relying on headcount or reporting lines.
- An excellent cross-functional partner across Support, Product, Marketing, Comms, Partnerships, Policy, and more.
Conditions & Benefits
Bonus Points
- You have built a creator, partner, ambassador, advisory, or VIP program for a consumer platform.
- You have designed accelerated support or escalation programs for influential users.
- You have worked directly with gaming creators and understand the relationship between creators, games, and communities.
- You have built programs involving product access, creator events, recognition, or discovery.
- You have helped turn creator feedback into product changes, policies, or platform strategy.
- You have built a program that began with a small trusted group and expanded without losing what made it valuable.
Job Details
Salary$256,000–$288,000
LocationOffice
AI Score★★★★★★★★☆☆ 8/10
PostedSep 20, 2026 (4h ago)
Tags & Skills
gamingmarketingtechOtheroffice