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◆ 7/10
fintechsupporttechFull Stack Developer
About this role
Join Sardine as a Support Engineer to provide technical support and enhance customer experience on our risk platform. Work remotely and be part of a team dedicated to fighting financial crime.
Description
Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.
Our culture:
- We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
- We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
- We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless.
Responsibilities
What you’ll be doing:
- Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels (email, chat, phone).
- Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers.
- Be a key source of knowledge on the Sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices.
- Be innovative and forward-thinking with time to create valuable tools and documentation that will help our team and clients be more successful and self-sufficient.
- Provide high-quality technical support to customers via various channels.
- Troubleshoot and resolve issues promptly and effectively.
- Collaborate with customers to understand their needs and provide tailored solutions.
- Develop and maintain in-depth knowledge of Sardine to effectively troubleshoot and resolve customer issues.
- Stay updated on product enhancements, new features, and industry best practices.
- Analyze and diagnose technical issues reported by customers and provide timely resolutions.
- Escalate issues to the development team when necessary, providing detailed information for efficient problem resolution.
- Document troubleshooting steps and solutions for internal and external knowledge bases.
- Advocate for customer needs and collaborate with internal teams to address and prioritize product bugs and product improvements.
- Contribute to the development of documentation, tools and processes to streamline support.
Requirements
What You’ll Need:
- 5+ years in a technical support, support engineering, solutions engineering, or software engineering role.
- Fluent in English.
- Strong understanding of web technologies, APIs, and cloud infrastructure.
- Proficiency with SQL (joins, queries across multiple tables).
- Understanding of REST API and use of tools like Postman.
- Ability to work independently and communicate clearly in high-pressure situations.
- Experience supporting B2B SaaS products and/or working in fintech or compliance-related environments.
- Comfort navigating ambiguity and edge cases in a high-volume ticketing environment.
- Bonus: Prior experience coordinating with third-party vendors and support providers.
Conditions & Benefits
Benefits we offer:
- Generous compensation in cash and equity.
- Early exercise for all options, including pre-vested.
- Work from anywhere: Remote-first Culture.
- Flexible paid time off and Year-end break.
- Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific.
- 4% matching in 401k / RRSP - US and Canada specific.
- MacBook Pro delivered to your door.
- One-time stipend to set up a home office — desk, chair, screen, etc.
- Monthly meal stipend.
- Monthly social meet-up stipend.
- Annual health and wellness stipend.
- Annual Learning stipend.
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
PostedOct 2, 2026 (11d ago)
Tags & Skills
fintechsupporttechFull Stack Developerremote
Tech Stack
web technologiesAPIscloud infrastructureSQLREST APIPostman