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affiliateigamingOtheroffice
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About this role
We are looking for a strong Team Lead Affiliate Support to ensure effective team operations and high service levels for partners in our iGaming holding based in Cyprus.
Description
We are an international iGaming holding and currently searching for a strong Team Lead Affiliate Support for one of our brands. The main goal of the role is to ensure effective team operations, high service levels for partners, and seamless support for the affiliate direction through established processes, quality control, and employee development.
Responsibilities
- Manage the Affiliate Support team: task setting, KPI/SLA control, employee development, and onboarding;
- Optimize support processes, control traffic quality, statistics, deposits, and conversions;
- Interact with Antifraud, Compliance, Tech, and Finance teams to resolve partner issues and integrations;
- Develop and implement internal regulations, quality standards, and process automation;
- Analyze performance metrics, prepare reports, and identify growth opportunities.
Requirements
- Experience in Affiliate Support/Management/Operations for at least 2 years (team management experience for over 1 year is a big plus);
- Deep understanding of affiliate models (CPA, RevShare, Hybrid), antifraud, and traffic quality control;
- Confident working with tracking systems, postbacks, and conversion/KPI analysis;
- Experience in cross-functional interaction (Tech, Finance, Legal, Compliance);
- Proficient in Excel/Google Sheets, strong process-building skills, and ability to multitask;
- English language at least Intermediate. Experience in iGaming/Betting is welcomed.
Conditions & Benefits
- Work in the office in Cyprus (hybrid possible);
- 21 working days of vacation + additional days off;
- Official employment according to the Cyprus Labor Code;
- Probation period: 6 months;
- Full package of office benefits.
Job Details
Market range (est.)$90k–$180k
LocationOffice
AI Score★★★★☆☆☆☆☆☆ 4/10
PostedSep 28, 2026 (14d ago)
Tags & Skills
affiliateigamingOtheroffice
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