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Join Figure as a Team Manager to lead a team of Customer Success Associates, ensuring high-quality customer service and operational success in a remote setting.
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets.
- Provide hands-on leadership to create a positive, collaborative work environment.
- Oversee team performance, focusing on metrics like productivity, efficiency, quality, and SLA adherence.
- Equip the team with up-to-date product knowledge and company policies.
- Manage daily team operations and address escalated issues.
- Ensure team adherence to Figure’s policies and standards.
- Handle administrative responsibilities in compliance with company policies.
- Serve as a liaison with Workforce Management, HR, and IT.
- 3–5 years of leadership experience in customer support, preferably in contact centers or financial services.
- Strong communication and interpersonal skills.
- Proven ability to ensure policy adherence and take full ownership of team results.
- Strategic thinker with advanced problem-solving skills.
- High proficiency in workforce management tools, CRM systems, and data analysis platforms.
- Compensation Range: $77,400 - $86,000/yr
- 25% annual bonus target, paid quarterly
- Company equity in the form of RSUs
- Comprehensive health, vision, and dental insurance
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement