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## 💥 What You Will Do - Be the primary point of contact and build long-term relationships with clients. - Client champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities. - Develop a trusted advisor relationship with key accounts, client stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. - Forecast and track key account metrics. - Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. - Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests. - Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. - Monitor and analyze client’s usage of our product in order to be proactive if utilization drops. - Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. - Responsible for product adoption and in turn, client retention. - Liaise between the client and internal teams to advocate on the clients’ behalf.

## 🙋What You Should Have - At least 4+ years of prior Account management experience. - Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better! - Previous compliance/finance experience also a big plus. - Proven sales track record. - Exceptionally strong relationship and people management capabilities. - A creative problem solver, results driven and self-motivated. - Possesses a resilient personality, proactive and reacts well under pressure. - Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.

## ❤️ Well Being, Compensation and Benefits We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health. We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.