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supporttechfintechCustomer Support
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About this role
Join efin as a Technical Support Specialist L2. Work remotely in a full-time role, focusing on 1C infrastructure and integrations, incident management, and data lifecycle management.
Description
Join efin as a Technical Support Specialist L2. Work remotely in a full-time role, focusing on 1C infrastructure and integrations, incident management, and data lifecycle management.
Responsibilities
Responsibilities
- Work with 1C infrastructure and external integrations: Ensure stable business processes from monitoring APIs to analyzing and resolving incidents in 1C.
- Manage the lifecycle of critical data: Monitor the relevance of digital signatures, GOST certificates, tokens, and domain names.
- Handle mass incidents: Respond to failures, coordinate escalations, and communicate with the development team and technical specialists of external partners.
- Conduct deep analytics: Analyze complex incidents, logs, and monitoring data to find root causes.
- Develop expertise: Participate in standardizing operations and knowledge transfer for the 1st line of support.
- Escalation and interaction: Structure incident descriptions for development handover, control SLA/OLA to meet targets.
- Monitoring: Continuously monitor the state of information systems, proactively identify bottlenecks, and inform all process participants.
Requirements
Requirements
- Technical expertise: Experience with 1C:Enterprise, understanding client-server architecture, metadata structure, and access rights system.
- Management of critical components: Experience with digital signatures, tokens, GOST certificates, and internet domains.
- Microservices architecture stack: Proficient with monitoring and debugging tools: PostgreSql, Redis, Kafka UI, Camunda UI, Grafana Loki, Sentry, Postman, Swagger, Kubernetes.
- General competencies: Experience with web services, understanding of networking basics and Service Desk / ITIL principles.
- Personal qualities: Systematic and responsible, analytical mindset, communication skills, and proactivity.
Conditions & Benefits
Conditions
- Full-time employment.
- Remote work format.
- Work schedule: 2/2.
Job Details
Market range (est.)$60k–$115k
LocationRemote
AI Score★★★★★★☆☆☆☆ 6/10
PostedOct 4, 2026 (8d ago)
Tags & Skills
supporttechfintechCustomer Supportremote
Tech Stack
1CAPIPostgreSqlRedisKafka UICamunda UIGrafana LokiSentryPostmanSwaggerKubernetes
Join Talent Pool
Subscribe to our Telegram channel
✓ Direct apply: you message the hiring person. No ATS.