Account Manager, LATAM - TRM

About the Company

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

About the Role

The Account Manager, Financial Institutions - LATAM will join TRM's Private Sector team, focused on protecting and expanding existing customer revenue across Latin America. This is a fast-paced, high-ownership role managing a dynamic book of financial institution accounts across the region, where speed, discipline, and strong customer partnership are critical. The Account Manager owns the post-sale customer relationship, including renewals, expansions, and day-to-day account management. This role partners closely with Sales, Customer Success, Product, and Operations to ensure customers realize ongoing value from TRM's blockchain intelligence solutions.

Responsibilities

• Own and manage a book of financial institution accounts across LATAM, serving as the primary point of contact across renewals, expansions, and ongoing engagement
• Build and maintain trusted relationships with key customer stakeholders, understanding their compliance, risk, regulatory, and operational priorities
• Drive renewal execution end-to-end, including discovery, proposal development, pricing, contracting, and close, while maintaining strong Net Revenue Retention
• Identify and execute upsell and cross-sell opportunities within existing accounts to achieve individual quota targets
• Ensure customers realize consistent value from TRM's products by aligning solutions to customer workflows and evolving needs
• Maintain accurate pipeline, renewal forecasts, and account health tracking in Salesforce and related tools
• Respond rapidly to customer inquiries and requests, balancing speed with high-quality, consultative engagement
• Partner cross-functionally to resolve issues, surface customer feedback, and continuously improve the customer experience
• Develop a base of satisfied customers who renew consistently, expand over time, and advocate for TRM across the region
• Conduct rapid opportunity assessment to qualify or disqualify renewal, expansion, and customer growth opportunities
• Develop targeted customer engagement and expansion motions to drive adoption and identify new use cases
• Regularly update and evaluate strategic account plans for priority LATAM customers, identifying expansion paths and stakeholder maps

Requirements

• 3+ years of experience in Account Management, Customer Success, or post-sale SaaS roles, ideally supporting financial institutions in LATAM
• Experience managing renewals, expansions, and commercial conversations with quota responsibility
• Familiarity with financial crime compliance, risk, or related domains, including AML, sanctions, KYC, fraud, or crypto compliance, or strong aptitude to ramp quickly
• Comfort managing a high-volume book of business with competing priorities and tight timelines
• Strong customer presence with the ability to build trust and credibility across senior and working-level stakeholders
• Clear, direct communicator who listens actively and drives alignment on next steps
• Fluency in Spanish and English; Portuguese fluency is a strong plus
• Proficient with CRM and sales tooling, such as Salesforce; disciplined about pipeline hygiene and forecasting
• Highly autonomous and accountable; owns outcomes and follows through on commitments
• Adaptable and resilient in a fast-moving environment where priorities evolve quickly
• Collaborative team player who works effectively across Sales, Customer Success, Product, and Operations

About the Team

The team thrives on collaboration, always looking out for each other by sharing opportunities, regional insights, customer context, and competitive intelligence. Communication is key, with primary use of Slack. Routine includes weekly 1-on-1 meetings with managers, bi-weekly team meetings, and regular cross-functional touchpoints with the broader support organization. The LATAM team operates across multiple time zones and partners closely with colleagues in the US and globally. Work is conducted with urgency and ownership while respecting personal time and regional working norms.

Life at TRM

TRM moves quickly as a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. The work sits at the intersection of AI, national security, and fighting crime. Expect priorities and targets to change quickly, work that requires operating with a high degree of ambiguity, a high level of personal ownership and accountability, close collaboration across teams and functions, frequent high-touch communication, creative problem solving, and a pace that rewards urgency, adaptability, and outcomes.

Location

Remote (LATAM)