Join SoFi as a Branch Operations Supervisor to lead daily operations, support the teller team, and deliver exceptional customer service in a fast-paced banking environment.
Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
- Help lead daily branch and teller operations, ensuring accuracy, efficiency, and a strong customer experience.
- Provide coaching, direction, training, and support to tellers and serve as a trusted resource for the team.
- Step in to oversee branch operations when the Branch Manager is unavailable.
- Deliver high-touch, white-glove customer service while navigating transactions and manual processes with accuracy and urgency.
- Process customer transactions and account maintenance, including new account opening.
- Manage teller balancing, cash ordering, vault operations, deposits, withdrawals, transfers, and other daily banking activities.
- Research and resolve transaction discrepancies and provide teller approvals and operational guidance.
- Support teller scheduling, onboarding, and training.
- Help create a positive, collaborative environment by taking initiative, supporting teammates, and approaching challenges with a solutions-oriented mindset.
- Identify customer needs and connect them with appropriate Bank products and services.
- Ensure branch activities follow Bank policies, procedures, and regulatory requirements.
- 2+ years of banking or financial services experience preferred.
- 1+ year of leadership or team-lead experience preferred.
- Demonstrated leadership through coaching, training, taking ownership, or serving as a go-to resource.
- Punjabi bilingual proficiency highly preferred.
- Spanish bilingual proficiency preferred.
- Genuine passion for delivering exceptional white-glove customer service.
- Positive, proactive, and solutions-oriented mindset.
- Ability to bring positive energy to the team.
- Ability to take ownership, prioritize effectively, and act with urgency while maintaining accuracy.
- Strong communication, organizational, and problem-solving skills.
- Ability to coach, support, and encourage others while promoting accountability and teamwork.
- Strong attention to detail.
- Ability to remain composed in a fast-paced branch environment.
- Flexibility to work Monday through Saturday and support other Bank locations as needed.