Brokerage Client Service Associate at Alpaca · Web3Vacancy
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Brokerage Client Service Associate

Remote
$45,000–$75,000
◆ 8/10 cryptofintechweb3Customer Support
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About this role

Join Alpaca as a Brokerage Client Service Associate, focusing on client support in the securities industry. Work remotely in APAC with a competitive salary and benefits.

Description

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 9 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Responsibilities
  • Assist clients and broker partners by being the first point of contact on service needs and issues.
  • Handle a diverse range of brokerage questions spanning multiple business functions, including account services, trading, transfers, funding, and operations.
  • Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include order entry, account maintenance, fund distributions, cash and stock journals, and other operational processing tasks.
  • Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.
  • Assist customers with basic technical requests, including API usage questions, platform navigation, workflow guidance, and troubleshooting support.
  • Support ad hoc projects and operational initiatives as assigned by management.
Requirements
  • Excited about Alpaca’s mission and what we’re building.
  • One to two years of experience in the securities industry.
  • FINRA Series 7 license or ability to obtain within the first 6 months of employment start date.
  • Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment.
  • Must have strong written and communication skills.
  • Experience with FINRA, Federal, and SEC regulations.
  • Basic understanding of KYC and client onboarding processes.
  • Ability to collaborate and work effectively in a remote team environment.
  • Enjoys challenges and taking ownership of new responsibilities.
Conditions & Benefits
  • Competitive Salary & Stock Options.
  • Health Benefits.
  • New Hire Home-Office Setup: One-time USD $500.
  • Monthly Stipend: USD $150 per month via a Brex Card.
Job Details
Salary$45,000–$75,000
LocationRemote
AI Score★★★★★★★★☆☆ 8/10
PostedJun 30, 2026 (11d ago)
Tags & Skills
cryptofintechweb3Customer Supportremote
Tech Stack
Operational ProcessingFINRA RegulationsFINRA Series 7 licenseSecurities IndustryFundingAccount ServicesBrokerageClient OnboardingAPI UsageKYCClient ServiceCollaborationCommunication SkillsTradingAttention to DetailTroubleshootingTransfersSEC Regulations

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