No applications. Teams find and message you directly.
✓ Direct apply: you message the hiring person. No ATS.
Join Coinbase as a Concierge Specialist III to build relationships with high-value customers, ensuring seamless service and support. This remote role focuses on customer onboarding, issue resolution, and driving product adoption.
At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency; it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for 'good enough,' you belong here.
- Own and deepen relationships with a portfolio of high-value Consumer customers.
- Lead end-to-end onboarding for new customers.
- Monitor customer accounts proactively to identify potential issues.
- Drive adoption of Coinbase features and products.
- Partner across internal teams to resolve complex issues.
- Represent the voice of the customer across the organization.
- 2+ years in an enterprise customer management, account management, or client advisory role.
- Foundational knowledge of blockchain, cryptocurrency, staking, and custody concepts.
- Proficiency with Google Suite and CRM or support tooling.
- Proven ability to manage competing priorities across multiple customer accounts.
- Track record of cross-functional collaboration.
- Utilizes generative AI responsibly.
- Target annual base salary: €53,100.
- Total compensation may include equity and bonus eligibility and benefits (including medical, dental, and vision).
✓ Direct apply: you message the hiring person. No ATS.