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aimarketingtechCommunity Manager
About this role
Join Scale AI as a Community Manager to connect expert contributors and enhance their experience. Drive engagement, manage communications, and lead initiatives in a rapidly growing Generative AI business unit.
Description
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.
Responsibilities
- Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community.
- Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels.
- Lead with vision: Set direction for multi-team areas and inspire clarity and alignment.
- Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns.
- Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies.
- Enable the team: Instill ownership, drive cross-team collaboration, and remove structural blockers.
- Collaborate with cross-functional teams including operations, support, communications, marketing, and legal to maintain alignment and ensure cohesive messaging.
- Draft all manner of communications that Scale sends to contributors, maintaining consistent messaging across the contributor journey.
Requirements
- Bachelor's degree in business, marketing, communications, finance, or a related field.
- Minimum five years of experience in communications, marketing operations, field operations, program management, or project management.
- Proven experience managing active, large-scale communities (thousands of members) on platforms like Slack, Discord or Discourse.
- Exceptional communication skills, with writing that has flawless spelling and grammar, is clear, concise, and tone-appropriate.
- The ability to synthesize complex details into accessible, digestible content.
- A data-driven mindset with the ability to analyze metrics and adapt strategies accordingly.
- High ownership orientation with a willingness to execute operational tasks directly to achieve successful outcomes.
- Passion for building positive, engaging community experiences.
- Can use SQL and/or Claude Code to derive insights from data (or wants to learn, quickly).
- Experience managing at least one direct report and holding them accountable to outcomes.
Conditions & Benefits
- Compensation packages include base salary, equity, and benefits.
- Base salary range for this full-time position in San Francisco, New York, Seattle is: $134,400 — $168,000 USD.
- Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO.
- Additional benefits such as a commuter stipend may be available.
Job Details
Salary$134,400–$168,000
LocationHybrid
AI Score★★★★★★★★☆☆ 8/10
PostedSep 14, 2026 (6d ago)
Tags & Skills
aimarketingtechCommunity Managerhybrid
Tech Stack
community managementcommunicationsmarketingprogram managementdata analysisSQL