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fintechtechOtheroffice
About this role
Join Databricks as a Credit and Collections Manager to lead credit strategy and customer collections in a high-growth Data/AI business. Ideal for finance professionals with extensive experience in credit risk and collections.
Description
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog.
Responsibilities
- Lead the Credit & Collections function for an assigned scope within Databricks, including credit policies, collection practices, risk mitigation, and escalation protocols.
- Own credit assessment, risk reviews, credit limits, payment terms, credit holds/releases, and exception management within the established approval framework.
- Make credit recommendations and decisions within delegated authority, balancing credit risk, cash conversion, and commercial considerations.
- Personally manage collections strategy and executive-level escalations for strategic and high-value Databricks customers.
- Lead resolution of complex disputes, contractual payment issues, and commercially sensitive collection matters.
- Own the monthly AR performance framework, including collection targets, cash collected vs. target, CEI, aging, write-offs, and cash forecasting.
- Translate AR and credit trends into actionable insights for Finance leadership, including emerging risks, recovery outlook, and bad debt/reserve considerations.
- Manage the Accenture collections engagement, including SLA/KPI governance, account allocation, quality, process adherence, escalations, and corrective actions.
- Partner with Sales, Customer Success, RevOps, Legal, Billing, and Finance leadership to resolve high-impact credit and collection matters.
- Identify systemic drivers of delinquency and credit exposure and lead initiatives to strengthen controls, processes, and collection effectiveness.
- Drive process transformation and continuous improvement across Credit & Collections, leveraging automation, AI, analytics, and scalable operating models to improve efficiency and decision-making.
- Serve as the subject-matter authority for Credit & Collections, providing guidance on complex cases, policies, credit decisions, and commercial considerations.
Requirements
- Bachelor’s degree in Finance or Accounting is a must; CA, CPA, CMA, ACCA, or equivalent professional qualification strongly preferred.
- 12+ years of progressive experience across Credit & Collections, ideally within high-growth SaaS, technology, or complex B2B environments.
- Proven experience in credit risk assessment, collections strategy, and managing strategic or high-value customer relationships.
- Strong understanding of usage-based and subscription billing models, commercial contracts, and associated credit risks.
- Demonstrated experience owning AR KPIs, collection targets, CEI, DSO, ageing, cash forecasting, write-offs, and bad debt/reserve analysis.
- Experience operationalising credit policies, approval frameworks, and risk mitigation strategies.
- Experience governing outsourced collections operations against defined SLAs and performance metrics.
- Strong analytical capability with the ability to translate large datasets into clear financial and risk insights.
- Advanced Excel and strong ERP/reporting systems experience; SAP, NetSuite and Salesforce preferred.
- Demonstrated experience driving process transformation, automation, or technology-enabled improvements; practical application of AI in finance or AR operations is a plus.
- Exceptional communication, negotiation, and stakeholder management skills, with the ability to engage confidently with customers and senior cross-functional stakeholders.
Job Details
Market range (est.)$90k–$180k
LocationOffice
AI Score★★★★★★☆☆☆☆ 6/10
PostedSep 1, 2026 (6d ago)
Tags & Skills
fintechtechOtheroffice
Tech Stack
FinanceAccountingCredit Risk AssessmentCollections StrategySaaSB2BData AnalysisExcelERP SystemsSAPNetSuiteSalesforce