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igamingmarketingCRM Manageroffice
About this role
Join Soft2Bet as a CRM Manager to oversee campaign calendars and optimize promotional strategies in a fast-paced iGaming environment.
Description
Soft2Bet is a platform provider delivering casino and sports betting brands. With a performance-first approach, the company combines strong product execution, localization, and trusted local partnerships to drive sustainable growth across competitive regions, supported by a rigorous compliance culture and a focus on customer experience.
Responsibilities
What You’ll Do
- Review, evaluate, and grant final approval for multi-brand campaign calendars generated by CRM Managers, ensuring optimal scheduling cadence across all target markets.
- Analyze proposed bonus mechanics, promotional values, and targeting rules to ensure campaign structures align with margin goals, player LTV targets, and commercial priorities.
- Act as the second-line check for promotional integrity, ensuring all approved offers strictly adhere to internal bonus policies, term transparency, and regulatory constraints.
- Identify and resolve campaign overlaps, communication fatigue, or conflicting promotional pushes across overlapping player segments.
- Work directly with CRM Leadership to provide regular high-level overviews, calendar risk assessments, and performance forecasts regarding upcoming promotional pipelines.
- Collaborate with technical and product stakeholders to optimize how promotional calendars, automated triggers, and offer mechanics map into our in-house CRM engine.
Requirements
What We’re Looking For
- 2-3 years in CRM, bonus management, or retention operations within the iGaming, Online Gaming, or high-volume Fintech sector.
- Deep operational understanding of player promotional mechanics, bonus balance calculations, wagering requirements, and promotional ROI.
- Proven track record in an oversight, auditing, or supervisory capacity, with an uncompromising eye for compliance, timing conflicts, and system logic.
- Strong decision-making skills and diplomatic authority to guide, critique, and align campaign plans submitted by CRM Managers.
- High comfort level working with custom, proprietary CRM back-office systems and complex promotional management tools.
- Professional-level written and verbal English skills to articulate compliance standards, resolve strategic friction, and report directly to executive leadership.
Conditions & Benefits
Why Join Soft2Bet?
- A comprehensive relocation package, including flight tickets and two weeks of hotel accommodation to ensure a smooth transition.
- Attractive office location and facilities.
- A dynamic and supportive environment that values its team, featuring special birthday celebration presents and a collaborative company culture.
- 24 days of vacation per year.
- Medical insurance.
Job Details
Market range (est.)$90k–$180k
LocationOffice
AI Score★★★★★★☆☆☆☆ 6/10
PostedSep 18, 2026 (3d ago)
Tags & Skills
igamingmarketingCRM Manageroffice