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◆ 5/10
bettingigamingCustomer Supportremote
About this role
Join Betsson Group as a Customer Service Agent in Buenos Aires to provide exceptional support across multiple channels while ensuring compliance with gaming regulations.
Description
As Betsson continues to grow across Latin America, we are looking for a Customer Service Agent to deliver an outstanding customer experience.
Responsibilities
- Support customers via email, live chat, and telephone in Spanish and English.
- Work closely with the team to achieve high customer satisfaction and KPI targets.
- Manage and maintain customer accounts.
- Translate promotional content and customer surveys into the local language when required.
- Request, review, verify, and store customer documentation in line with regulatory requirements.
- Perform KYC checks, customer risk assessments, and monitor suspicious activity.
- Follow company policies related to player safety, protection, fraud prevention, and responsible gaming.
Requirements
- Strong written and verbal communication skills in Spanish and English.
- Previous experience in customer service (face-to-face, online, or phone-based).
- Strong attention to detail and ability to multitask.
- Good knowledge of Microsoft Office tools.
- Ability to work independently and meet deadlines.
- Team player with a customer-centric mindset.
Conditions & Benefits
- Fun and dynamic work environment.
- Opportunity to work in a millennial-driven company with a strong team spirit.
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★★☆☆☆☆☆ 5/10
Riskhigh-risk
PostedSep 2, 2026 (5d ago)
Tags & Skills
bettingigamingCustomer Supportremote
Tech Stack
customer servicecommunicationMicrosoft Office