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bettingigamingCustomer Supporthybrid
About this role
Join Betsson Group as a Customer Service Agent, helping Croatian speaking customers and working in a hybrid model. Enjoy opportunities for growth in a dynamic, multicultural environment.
Description
At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 4 days in the office and 1 day at home.
Responsibilities
- Help Croatian speaking customers via e-mail, chat and telephone
- Work together with your team to reach the best customer satisfaction (including other KPI's)
- Manage customer accounts
- Follow company policies and practices regarding player safety, protection, and responsible gaming
Requirements
- Communication written and verbal in both Croatian and English
- Strong Microsoft Office knowledge
- Background in customer service, this can be face to face, online or via phone calls
- Multi-tasking and time management
Conditions & Benefits
- Basic salary (increase after probation) + non-taxable amount + bonus
- Taxi to drive you home when you work until midnight
- 60 minutes break time
- Work hours: 2 shifts, Monday - Sunday (2 days off a week)
- Location: Zagreb, Croatia
Job Details
Market range (est.)$90k–$180k
LocationHybrid
AI Score★★★★★★★☆☆☆ 7/10
PostedOct 14, 2026 (1d ago)
Tags & Skills
bettingigamingCustomer Supporthybrid
Tech Stack
customer servicecommunicationMicrosoft Office