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cryptodefisupportweb3
About this role
Join BingX as a DEX Customer Service Specialist, providing bilingual support to global users in a fully remote role.
Description
BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.
Responsibilities
- Provide timely, professional, and friendly bilingual support (Chinese/English) to global users through multiple channels.
- Analyse and resolve common user issues during transactions, including transaction failures, insufficient Gas fees, slippage settings, and authorisations.
- Guide users to check transaction status via blockchain explorers and troubleshoot problems like undelivered assets.
- Offer clear instructions on platform features, liquidity mining, staking, and other related operations.
- Deliver security education to users, such as identifying and warning against phishing websites, fake customer service, and "counterfeit token" scams.
- Accurately record, track, and report bugs, product suggestions, and community sentiment provided by users.
- Collaborate closely with product and development teams to translate user feedback into motivation for product optimisation.
- Assist in maintaining and updating the official knowledge base and FAQ to enhance users' ability to resolve issues independently.
Requirements
- Proficient in both Chinese and English, with excellent written and verbal communication skills.
- Strong interest in blockchain and Web3, along with basic understanding of core concepts of major public chains like Ethereum.
- At least 1 year of customer service experience, or exceptional empathy, patience, and problem-solving abilities.
- Ability to quickly learn new technologies and work efficiently in a fast-paced, remote environment.
- Strong sense of responsibility and teamwork spirit.
Conditions & Benefits
- Join an international and diversified team
- Great career development in a fast-growing company
- Be part of the future of finance technology and achieve meaningful goals
- Competitive market salary and fully remote/work-from-home flexibility
- Flexibility to observe your local holiday calendar, alongside additional benefits
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★★★☆☆☆☆ 6/10
PostedApr 25, 2026 (121d ago)
Tags & Skills
cryptodefisupportweb3Customer Supportremote