Forecasting and Capacity Analyst - BetMGM

You Will:

• Use combinations of historical information, available technology, industry knowledge, and experience to work with your team to build accurate long and short-term forecasts in a multi-location omni channel environment.


• Ensure capacity planning is done across appropriate channels and skills, with all proper training classes planned, and overall operations balanced.


• Partner with Scheduling team to ensure they are aware of any long-term/short-term changes that might improve arrival patterns that would require schedule adjustments to balance the operations.


• Collaborate and consult with peers, colleagues and managers to resolve issues.


• Identify and recommend opportunities for process improvement and risk control development.

You Have:

• +1 year forecasting and capacity planning experience required in some capacity.


• Present information, findings, and training to groups of different size including senior management teams.


• Knowledge of workforce management software packages including NICE (preferred) / Verint WFM.


• Knowledge on BI tools such as SQL, Python, Snowflake, and Teradata.

Benefits:

• 26 days annual leave (including sick pay) and 22 public holidays.


• Life assurance and Wellbeing support.


• Private healthcare for you and dependants.


• A stake in our success through our ShareSave scheme.


• Equal Opportunities. If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.


• We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.