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Join FDJ UNITED as a Funds Security Analyst to safeguard the integrity of transactions and ensure a seamless experience for players. Be part of a team dedicated to innovation and excellence in funds security.
At FDJ UNITED, we don't just follow the game, we reinvent it. FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.
Key Responsibilities:
- Proactively identify and mitigate fraudulent activity, taking swift action in accordance with documented processes to safeguard our players and our business.
- Conduct in-depth analysis of transactional and customer records, identifying and linking fraudulent activity to prevent future incidents.
- Stay ahead of the curve by monitoring for potential money laundering patterns and promptly escalating any suspicions to the AML Team.
- Stay informed about regulatory changes and market trends that may impact your role, ensuring compliance with all relevant regulations and standards.
- Collaborate closely with Customer Services and Payments teams, handling escalations with professionalism and striving for first-contact resolution.
- Process customer withdrawals promptly and attentively, adhering to departmental SLAs and ensuring a seamless experience for our players.
- Maintain accurate records and handle customer correspondence with care and attention to detail, ensuring compliance with all relevant policies and procedures.
- Foster a culture of collaboration and knowledge-sharing within the department, complementing the work of other teams and working towards shared objectives.
- Embrace personal and team goals with enthusiasm and dedication, driving continuous improvement and growth.
- Be ready to tackle ad-hoc tasks as required by management, demonstrating flexibility and adaptability in a dynamic work environment.
Skills and Experience Required:
- Make customer-centric decisions with confidence, prioritizing the safety and satisfaction of our players at all times.
- Communicate effectively in English, both verbally and in writing, building strong relationships with colleagues and stakeholders.
- Thrive in a team environment, collaborating with colleagues to achieve shared goals and objectives.
- Demonstrate exceptional attention to detail, ensuring accuracy and precision in all aspects of your work.
- Solve problems analytically and creatively, using your strong analytical skills to identify and address challenges effectively.
- Embrace feedback with an open mind, using it as an opportunity to learn, grow, and improve.
- Possess a strong understanding of counter-fraud, compliance, and AML practices, applying your knowledge to protect our players and our business.
- Share your knowledge and expertise generously, helping others grow and develop within the team.
- Stay motivated and reliable, demonstrating a strong work ethic and a commitment to excellence in everything you do.
- Lead by example, inspiring your colleagues with your enthusiasm, dedication, and passion for our industry.