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Join Elliptic as a Government Customer Success Manager to drive success for UK government and public sector customers, ensuring they realize value from our cryptocurrency solutions.
As digital assets and cryptocurrency become more widely adopted every day, our products are essential to ensure cryptocurrency is safe and accessible to all. Our solutions help to prevent financial crime and allow cryptocurrencies to be used for good. Our products are used by some of the world’s leading cryptocurrency exchanges, financial institutions and government agencies to screen over $1 billion of transactions every single week. Elliptic is backed by some of the top VCs: SBI Group, Albion VC, Octopus Ventures, SignalFire, Paladin Capital, Santander InnoVentures, and Digital Currency Group, and we have grown globally with teams in the UK, USA, Singapore and Tokyo. To achieve our mission, we depend on our incredible team of Elliptites. Our values are reflected in everything we do and every decision we make, both internally and outwardly to our customers. We actively encourage Elliptities to challenge the status quo and allow the freedom to innovate and learn every day. We encourage new ideas and learning, whether that’s through collaboration, our curiosity sessions, or utilising your professional development budget - personal growth is important to us all.
What you’ll do:
- Own customer outcomes for a defined portfolio of UK and EMEA government and public sector customers, managing relationships from onboarding through renewal and expansion.
- Serve as the primary strategic point of contact across each account, fostering trust with operational users, leadership, procurement, and security stakeholders.
- Drive adoption and value realization by developing tailored success plans, leading service and strategy reviews, and aligning Elliptic’s capabilities to each agency’s mission and compliance objectives.
- Monitor account health and engagement trends, identifying early indicators of risk or opportunity and taking timely, proactive action to safeguard renewals and encourage growth.
- Lead renewal and expansion cycles end‑to‑end, maintaining an accurate retention pipeline, forecasting outcomes, and negotiating terms that balance agency priorities with Elliptic’s business goals.
- Collaborate closely with Sales, Product, Engineering, and Support to resolve issues, communicate roadmap context, and advocate for the unique needs of government partners.
- Coordinate secure communications and documentation in accordance with customer and internal policies, maintaining the highest standards of reliability and responsiveness.
- Build and maintain structured account intelligence, tracking usage, measurable outcomes, stakeholder movements, and next actions to ensure alignment and transparency.
- Represent the voice of the government customer internally—providing insights that guide product evolution, policy decisions, and service delivery for public sector use cases.
- Contribute to the ongoing refinement of Elliptic’s government customer‑success strategy, sharing lessons learned and best practices to strengthen engagement across this critical segment.
Required Qualifications:
- British citizen (due to security requirements for UK Government work).
- Active UK Security Check (SC) clearance.
- Demonstrated experience working with public sector customers, including managing complex stakeholder groups and navigating formal procurement and contracting processes.
- Background in or strong understanding of public sector operations - experience working directly within government is strongly preferred.
- Proven success managing and growing strategic accounts in Customer Success, Account Management, or an equivalent customer‑facing role.
- Comfort collaborating with law enforcement and intelligence agency customers (directly or via partners), exercising appropriate discretion, diplomacy, and professionalism.
- Excellent communication skills, with the ability to translate complex or technical concepts into clear, actionable guidance for diverse audiences.
- Strong organizational and prioritization skills, capable of managing multiple high‑value accounts and deadlines while maintaining attention to detail and thorough follow‑through.