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About this role
Elliptic is seeking a Regional Manager for Customer Success in APAC to lead a team of CSMs, drive strategy, and ensure customer satisfaction with blockchain analytics solutions.
Description
Elliptic is a leader in blockchain analytics solutions, helping businesses navigate the complexities of cryptocurrency and digital assets.
Responsibilities
What you'll do:
- Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR.
- Manage, mentor, and develop a distributed team of Customer Success Managers across APAC.
- Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs.
- Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency.
- Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion.
- Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization.
- Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences.
- Represent the voice of global customers by gathering regional insights and informing product roadmaps.
- Drive continuous improvement of processes, tools, and playbooks across both regions.
- Champion collaboration between regions, fostering a culture of shared learning and global best practice.
- Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders.
- Work flexibly across time zones, coordinating with global peers and customers to meet business needs.
Requirements
You will be a great fit here if you:
- Enjoy managing top customers and understand the importance of successfully leading them to short and long term success.
- Have proven success leading distributed Customer Success or Account Management teams in a SaaS environment.
- Are strategic but hands-on, equally comfortable defining global frameworks as working on key customer relationships.
- Possess excellent leadership, coaching, and people development skills, creating high-performance and high-trust teams.
- Take a data-driven approach to decision-making, using customer and business metrics to inform strategy.
- Are comfortable navigating cultural and operational differences across the APAC market.
- Have exceptional communication, relationship-building, and stakeholder management abilities.
- Embrace flexibility and are able to manage priorities across multiple time zones.
- Thrive in a dynamic, fast-moving environment and champion collaboration across regions and departments.
- Address problems immediately and can work across functions to solve problems.
- Fluent in the use of AI‑based productivity, customer engagement, and analytics tools to streamline operations and improve client and team outcomes.
- Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team.
Conditions & Benefits
Job Benefits:
- Competitive salary.
- Share Options.
- Holiday: 25 days of annual leave in addition to Singapore Public Holidays.
- Health insurance.
- Personal training budget.
- Laptop + equipment you need.
- Home office allowance.
- Full access to Spill Mental Health Support.
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
PostedMay 26, 2026 (46d ago)
Tags & Skills
cryptofintechtechweb3Otherremote
Tech Stack
Customer SuccessSaaSBlockchainAnalyticsAI-based tools