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About this role
Join Elliptic as a Technical Customer Support Analyst in Singapore, where you'll support customers in navigating complex blockchain technology and ensure their satisfaction with our products.
Description
Elliptic is a values-led company that cares about the growth of its employees. We are passionate about crypto and blockchain, and we aim to educate others about our complex technology.
Responsibilities
- Lead the day-to-day management of all customer support queries in line with SLAs, including account maintenance, troubleshooting issues, training requests, and general queries for the region.
- Proactively learn challenges faced by Elliptic’s customers in identifying, preventing, and investigating criminal activity in digital assets; and map Elliptic solutions to those challenges.
- Creatively identify and solve integration challenges to ensure “stickiness” of the Elliptic platform within the customer’s overall risk and compliance system architecture.
- Work closely with the product and engineering teams to provide a feedback loop on new product development opportunities.
- Maintain a thorough understanding of our API documentation and capabilities to resolve customer queries and to manage prospect conversations.
- Proactively monitor the automated customer onboarding journeys to assist Customer Success Managers in accelerating the time-to-value and reduce friction in the initial implementation process.
- Internally manage the onboarding, monitoring, and maintenance of Elliptic’s small to medium customer base, owning the success of the customers assigned to your region.
- Report on ticketing data to influence our capacity planning and product roadmap, as well as detailed customer level reports to contribute to account business reviews.
- Proactively collaborate with fellow global Technical Customer Support Representatives, Customer Success Managers, and other supporting departments, ensuring best practices are applied to tickets to ensure accurate reporting and trend tracking.
Requirements
- Bilingual - English and Mandarin (preferably native).
- Experience in the B2B SaaS space or a complex technical market.
- Experience working with and/or a demonstrable interest in crypto and blockchain.
- Experience working with complex technical products.
- Knowledge of crypto.
- Demonstrated knowledge of API and backend systems design.
- Bonus Points for: Experience with databases and data analysis; Having worked in a startup and/or scaleup environment.
Conditions & Benefits
- Hybrid working: The option to work from almost anywhere for up to 90 days per year.
- Remote Work Budget: S$800 budget to set up your home office space.
- Team Off-sites: We hold quarterly full-day off-sites to connect and collaborate.
- L&D Budget: $1,000 annual Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development.
- Holidays: 24 days of annual leave + Singapore gazetted holidays.
- Birthday Leave: An extra day off for your birthday.
- Health Insurance: Comprehensive Private Health Insurance.
- Health Screening: S$650 towards your annual health screening.
- Mental Health: Full access to Spill mental health support.
- Crypto Bonus: £100 worth of crypto for you!
Job Details
Market range (est.)$90k–$180k
LocationHybrid
AI Score★★★★★★★☆☆☆ 7/10
PostedApr 21, 2026 (82d ago)
Tags & Skills
cryptosupportweb3Customer Supporthybrid
Tech Stack
customer supporttechnical supportAPIB2B SaaScryptoblockchain