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gamingsupportweb3Head of Community & Support
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About this role
Novabits is seeking a Head of Community & Support for their mobile MMO RPG, Riorise. The role involves improving player trust, support quality, and communication between players and the development team.
Description
We are developing Riorise, a mobile MMO RPG that combines open-world, roleplay RP, life simulation, racing, and a social sandbox where thousands of players interact in real-time.
Responsibilities
- Conduct an audit of the current game mastering system and restructure administrator processes.
- Centralize all player inquiries into a unified support system.
- Continuously improve support processes based on data and feedback.
- Establish an effective feedback channel between the community and the product team.
Requirements
- Experience in community management and support/game mastering in gamedev for at least 3 years.
- Experience in process building and managing Community and/or Support teams, including non-Russian speaking teams (Portuguese/Spanish/English).
- Experience managing teams of moderators or game masters.
- Experience in SAMP/GTA-like projects is a significant plus.
Conditions & Benefits
- Fully remote work.
- Flexible schedule focused on results, not hours.
- Work on a growing gaming project with an active community and the ability to directly influence product development.
- Fast iterations and minimal bureaucracy—decisions are made quickly, and ideas can be implemented without long approvals.
- Health insurance after the probation period.
Job Details
Market range (est.)$135k–$270k
LocationRemote
AI Score★★★★★★☆☆☆☆ 6/10
PostedApr 10, 2026 (107d ago)
Tags & Skills
gamingsupportweb3Head of Community & Supportremote
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