• Manage the customer support team and build support processes;
• Control the quality and speed of handling requests;
• Formulate SLAs, KPIs, internal regulations, and service standards;
• Scale support with product growth and user base;
• Resolve complex and conflict cases;
• Interact with product, compliance, payments, and tech teams;
• Analyze user feedback and suggest product improvements;
• Implement automation and AI tools to enhance support efficiency.

• Experience managing a support team for at least 2 years;
• Experience in fintech / banking / crypto / payment products;
• Ability to build processes in a fast-growing company;
• Strong communication and management skills;
• Experience with helpdesk systems, analytics, and support metrics;
• English language for business communication.

• Opportunity to influence the development of an international fintech product;
• Fast decision-making and absence of unnecessary bureaucracy;
• Strong team and ambitious tasks;
• Fully remote work format;
• Competitive pay and opportunities for professional growth with the company.