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cryptofintechOtherremote
About this role
We are looking for a Head of Support to lead our customer support team in a growing international fintech company focused on crypto payments.
Description
We are an international fintech company developing a crypto payment ecosystem. We create products at the intersection of crypto, banking, and digital payments for users worldwide.
Responsibilities
- Manage the customer support team and build support processes;
- Control the quality and speed of handling requests;
- Formulate SLAs, KPIs, internal regulations, and service standards;
- Scale support with product growth and user base;
- Resolve complex and conflict cases;
- Interact with product, compliance, payments, and tech teams;
- Analyze user feedback and suggest product improvements;
- Implement automation and AI tools to enhance support efficiency.
Requirements
- Experience managing a support team for at least 2 years;
- Experience in fintech / banking / crypto / payment products;
- Ability to build processes in a fast-growing company;
- Strong communication and management skills;
- Experience with helpdesk systems, analytics, and support metrics;
- English language for business communication.
Conditions & Benefits
- Opportunity to influence the development of an international fintech product;
- Fast decision-making and absence of unnecessary bureaucracy;
- Strong team and ambitious tasks;
- Fully remote work format;
- Competitive pay and opportunities for professional growth with the company.
Job Details
Market range (est.)$120k–$245k
LocationRemote
AI Score★★★★★★☆☆☆☆ 6/10
Recruiteryul_shuk
PostedJun 24, 2026 (57d ago)
Tags & Skills
cryptofintechOtherremote