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About this role
Join T1 as an L1 Technical Support Specialist in Kazan. Handle user inquiries, manage SLAs, and resolve incidents while contributing to knowledge base articles.
Description
Join T1 as an L1 Technical Support Specialist in Kazan. Handle user inquiries, manage SLAs, and resolve incidents while contributing to knowledge base articles.
Responsibilities
Responsibilities
- Classifying inquiries
- Monitoring SLA
- Resolving incidents (searching, analyzing, and eliminating causes)
- Preparing articles for the knowledge base
- Interacting with users via phone and email
- Collaborating with support lines
Requirements
Requirements
- At least 1 year of experience in a similar position
- Experience in writing instructions and maintaining a knowledge base
- Proficient PC user
- Ability to work with large volumes of information
- Clear speech and communication skills
- Stress resilience, attention to detail
- Secondary vocational or higher education
- Self-organization, responsibility
Job Details
Market range (est.)$60k–$115k
LocationOffice
AI Score★★★★☆☆☆☆☆☆ 4/10
PostedMay 11, 2026 (62d ago)
Tags & Skills
supporttechweb3rwagamingcryptoCustomer Supportoffice