Manager, Technical Quality

What you'll do at Figma:

• Build and lead the Technical Quality function in EMEA, setting a high bar for technical excellence and customer experience.
• As a builder and coach, you'll lead and empower the team to meet KPIs across Technical Quality.
• Partner with Product Support Operations to design and implement scalable processes for bug triage, investigation, and resolution.
• Collaborate closely with our engineering partners to ensure high-quality bug reporting and strong feedback loops.
• Use data and insights from Product Support Analytics to surface trends, improve product quality, and inform strategic decision-making.
• Coach and develop team members across Enterprise and Technical Quality, emphasizing technical depth and career growth.
• Support high-complexity Enterprise escalations, ensuring consistent, high-quality technical outcomes.

We'd love to hear from you if you have:

• Leadership & SaaS Experience: 4+ years leading high-performing technical support teams in a SaaS environment, with a focus on supporting enterprise customers.
• Technical & Debugging Acumen: Strong background in debugging and technical quality, with the ability to interpret developer documentation and APIs, and working knowledge of web technologies (JavaScript/TypeScript, HTML, CSS).
• Enterprise Support Expertise: Experience supporting complex enterprise environments, including workflows related to SSO, SCIM, provisioning, and security.
• Cross-functional Collaboration & Scaling: Proven ability to partner with cross-functional partners to resolve issues and drive improvements, while also being comfortable building new systems and processes from scratch.
• People Management & Development: Deep expertise in people leadership and a passion for developing effective, high-performing teams.

While it's not required, it's an added plus if you also have:

• Experience using Figma's products.
• Background in developer-facing or API-heavy support environments.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location.
• Enabling closed captioning on video conferencing.
• Ensuring all written communication be compatible with screen readers.
• Changing the mode or format of interviews.

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.