Technical Account Manager

What you’ll do at Figma:

• Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals.
• Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation.
• Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems.
• Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas).
• Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features.
• Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance.
• Surface technical insights and opportunities that support renewals, expansion, and long-term account growth.
• Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value.

We'd love to hear from you if you have:

• 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization.
• A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks.
• Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies.
• Superb communication skills and the ability to confidently engage both technical and non-technical audiences.
• A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges.

While it’s not required, it’s an added plus if you also have:

• Familiarity using Figma or other design and developer collaboration tools.
• Understanding how to tailor AI output through the use of guidelines and skills to enrich context for MCP servers and LLMs.
• A background in frontend development or familiarity with design-to-code workflows.
• Delivered technical workshops, enablement sessions, or advisory services in past roles.

At Figma, we offer:

• Equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage.
• Retirement benefits with company contributions.
• Parental leave and reproductive or family planning support.
• Mental health and wellness benefits.
• Paid time off, including paid sick leave, holidays, and other leave benefits in compliance with applicable laws.
• Flexible paid sick leave and employer-provided paid flexible PTO.
• Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts.
• Sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles.
• Annual Base Salary Range: $140,000 — $296,000 USD.