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bettingigamingOtheroffice
About this role
Join Betsson Group as a Payments Quality Analyst to train and mentor Payments Analysts and Shift Leaders, ensuring optimal skill levels and quality results.
Description
Betsson Group is a leading company in the igaming and betting industry, focused on providing exceptional gaming experiences.
Responsibilities
Main Responsibilities
- Acclimate new hires to the business and conduct orientation sessions as well as be of support and a mentor.
- Create comprehensive and effective training and knowledge/skill developing programme.
- Liaising with managers to determine training needs and schedule training sessions.
- Direct structured learning experiences and monitor their quality results.
- Conducting of periodical refresher training and tests to ensure both PA and SL are at an optimal level of skill and knowledge.
- Assess training effectiveness to ensure incorporation of taught skills and knowledge into employees work behaviour.
- Gathering of information relevant to the teams, compiling and updating of knowledge base.
- Upkeep of Knowledgebase Deliver training courses.
- Periodically evaluate ongoing training programs to ensure that they reflect any changes and still relevant to current practises.
- Stay updated with new trends, tools, and processes.
- Scoping of information when new PSP’s are introduced, prepare articles and relevant training.
- Be the point of reference for the Payments Analyst/Shift Leaders when questions arise, 2nd opinion required and validation on action taken is needed.
- Agent’s quality reviews In conjunction with the Team Leaders, check, analyse and report Payments Analysts and Shift Leader quality results.
- To fill in Training Documents and reports.
- To create and schedule in new training groups.
- Assist in day-to-day tasks when needed.
Requirements
Requirements for the role:
- At least 2 years experience in Payments and Fraud.
- Prior experience as a trainer or a similar position.
- Prior Customer support experience.
- Excellent interpersonal and communication skills.
- Excellent organizational skills.
- Excellent presentation, and problem-solving skills.
- Excellent people management skills.
- Ability to work efficiently in a fast-paced environment.
Job Details
Market range (est.)$90k–$180k
LocationOffice
AI Score★★★★☆☆☆☆☆☆ 4/10
Riskhigh-risk
PostedSep 14, 2026 (6d ago)
Tags & Skills
bettingigamingOtheroffice