Employee Experience & HR Support

• Be a trusted and responsive point of contact for employees across the EMEA region
• Support employees and managers with HR-related questions, policies, processes, and documentation
• Lead onboarding activities and create a seamless and welcoming employee experience
• Support employee relations topics with professionalism, care, and consistency
• Coordinate engagement initiatives, wellness activities, and internal people programs across multiple countries

HR Operations & Administration

• Maintain highly accurate and confidential HRIS records and employee documentation
• Coordinate payroll, benefits administration, and vendor communication across EMEA countries
• Support HR compliance activities across multiple jurisdictions, with strong focus on Swiss and broader EMEA HR operations
• Manage contracts, letters, employment documentation, and HR administrative workflows
• Support the development and maintenance of HR policies, handbooks, and internal procedures
• Ensure strong operational accuracy and attention to detail across all HR activities

HR Process Improvement & Automation

• Support modernization and automation of HR processes and workflows
• Identify opportunities to improve efficiency through technology and AI-driven tools
• Assist with the implementation and optimization of HR systems and operational processes
• Bring curiosity and interest in how technology can improve employee experience and HR delivery

Talent & Development

• Support recruiting activities including job postings, candidate communication, interview coordination, and screening
• Assist with performance review cycles, goal setting, and employee development initiatives
• Coordinate training and learning opportunities across teams
• Gradually grow into broader HR business partnering exposure and responsibilities over time

Required Qualifications

• 5+ years of experience in People Operations
• Strong familiarity with HR operations, HR administration, HR processes, Learning and Development and employee lifecycle management
• Experience supporting payroll, contracts, HR systems, and operational HR workflows
• Experience working across multiple countries and jurisdictions within EMEA
• Knowledge of Swiss and broader EMEA employment law and HR practices
• Excellent organizational skills and exceptional attention to detail
• Strong work ethic and ability to manage both strategic exposure and highly administrative tasks with equal professionalism
• Strong interpersonal and communication skills with the ability to build trust across the organization
• Curiosity and familiarity with technology, AI tools, and HR process automation
• Proficiency in HRIS systems and Google Workspace (Ashby experience is a plus)
• Excellent English and Italian verbal and written communication skills

Nice To Haves (Preferred Qualifications)

• Experience in tech, fintech, SaaS, or blockchain/cryptocurrency environments
• Strong multi-country HR experience across EMEA
• German and/or French language skills are highly preferred
• Experience improving or automating HR operational processes
• Exposure to scaling organizations or fast-growth environments

Schedule

• Monday-Friday, office-based in the centre of Lugano and hybrid 2 days per week.