Key Responsibilities:

• KYC — From Initiated to Approved

- Own the identity verification platform strategy, roadmap, and execution — not just vendor management. - Build toward multi-vendor routing optimisation across KYC providers and equivalents — maximising pass rates, minimising fraud, and managing cost-per-verification as a P&L metric. - Drive the platform toward self-serve configurability so that product teams across the Exchange can configure IDV requirements, decision rules, and vendor preferences without an Engineering dependency for every change. - Deliver composable IDV components — document collection, liveness, facematch, motion — that can operate independently across different product contexts. - Lead initiatives to combat synthetic fraud through liveness challenges, e-ID integrations, and ML-powered fraud scoring in partnership with Risk and IDV vendors. - Monitor and manage false positive rates carefully — fraud defence must not sacrifice real users. - Evaluate and roadmap Non-Doc (document-free) verification and Reusable Identity solutions as high-leverage levers for reducing drop-off while maintaining compliance. - Use the external competitive benchmark of approximately 2-minute average KYC completion at best-in-class multi-asset brokers as a reference bar for roadmap prioritisation. - Work with Compliance to ensure regional KYC variations are handled in the product without creating dead-end or confusing experiences for users in specific jurisdictions.

• Re-KYC Experience

- Own the product experience for existing users who are required to re-verify their identity due to document expiry, regulatory triggers, risk-profile changes, or periodic compliance review cycles. - Design the Re-KYC journey to be low-disruption, clearly communicated in advance, and completable with minimal drop-off — with particular attention to users who are mid-activity or holding open positions at the time of a re-verification trigger. - Build a communication cadence — advance notice, reminders, and grace period management — that is as carefully designed as the verification UX itself. - Ensure the Re-KYC flow reuses the same IDV infrastructure as new-user KYC, maintaining consistency while accounting for the distinct context of an existing, active user. - Track Re-KYC completion rate within grace periods, Re-KYC-triggered account restriction rate, and time from first prompt to approval as dedicated success metrics.

• Deposit & Withdrawal — Fiat and Crypto

- Own the deposit and withdrawal experience across all markets. Act as the gatekeeper for payment method availability — deciding which methods live in each country, who is eligible, what limits apply, and when a method is activated, modified, or removed. - Fiat rail coverage to maintain and expand: - Own the country-specific payment method matrix — maintaining a live view of what is available where, what is pending, and what the roadmap is for each market. - Define and enforce the eligibility rules that sit between a user's KYC level and their access to specific deposit and withdrawal methods. - Define deposit and withdrawal limits per method, per tier, and per market — and own the product experience when a user hits a limit, including clear messaging, escalation paths, and upgrade prompts. - Manage the onboarding of new payment methods end-to-end: vendor or banking partner evaluation, integration scoping, compliance sign-off, UX design, and launch. - Own FX spread and processing-fee UX transparency — users who understand what they are paying convert at higher rates and churn at lower rates. - Own the on-chain deposit and withdrawal experience alongside fiat: network selection UX, confirmation time expectation-setting, address management, and withdrawal SLA transparency. - Target deposit success rate above 92% across fiat and card on-ramping.

• First Trade & Activation Ladder

- Own the progression from first deposit to first trade and beyond — the ladder does not end at a funded account. - The activation sequence this PM owns: KYC approved → first deposit → first trade → first perp or index position; each rung has its own conversion rate and its own friction to remove. - Work with the Exchange trading product team to identify and remove barriers between a funded account and a first executed trade.