What You’ll Own & Drive

• Serve as the primary technical point of contact for strategic customer accounts.
• Lead customer implementations, integrations, configurations, and technical onboarding activities.
• Build trusted relationships with customer stakeholders and provide ongoing technical guidance.
• Assess implementation health, identify risks, and recommend optimization strategies.
• Troubleshoot complex technical issues and coordinate cross-functional resolution efforts.
• Conduct service reviews, technical presentations, and Quarterly Business Reviews (QBRs).
• Perform root cause analysis and communicate findings to both technical and business audiences.
• Drive product adoption and identify opportunities for account growth and expansion.
• Partner closely with Sales, Product, Engineering, and Customer Success teams to ensure customer success.
• Advocate for customers internally and help shape solutions that meet their evolving business needs.

The Qualities That Set You Apart

• Bachelor's degree, preferably in a STEM discipline.
• 5+ years of experience in customer-facing technical roles supporting enterprise software solutions.
• Experience as a Technical Account Manager, Solutions Engineer, Solutions Architect, Technical Consultant, Engagement Manager, Technical Lead, or a similar customer-facing technical role.
• Strong understanding of enterprise software applications, integrations, APIs, and system architectures.
• Experience with SQL, REST APIs, JSON, and troubleshooting complex technical environments.
• Knowledge of information security concepts and highly regulated industries is strongly preferred.
• Demonstrated ability to navigate ambiguity, take ownership, and drive outcomes with minimal guidance.
• Strong bias for action with a willingness to proactively investigate problems, make informed decisions, and move initiatives forward in fast-paced environments.
• Strong communication and presentation skills, with the ability to engage both technical and executive stakeholders.
• Proven ability to manage multiple priorities while collaborating effectively across cross-functional teams.

Why Incode?

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing – Work with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
• Global Impact – Every program you launch will reverberate across industries and continents.

Benefits & Perks:

• Flexible Working Hours & Workplace
• Open Vacation Policy
• Equal Opportunities: Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment.