Senior Technical Program Manager - Credit & Lending

Program ownership

• Own the integrated program plan across all active credit and lending workstreams, covering milestones, dependencies, and critical paths across Engineering, Product, Risk, Compliance, Treasury, and Operations.
• Proactively manage sequencing, resourcing tradeoffs, and escalations.
• When initiatives are off-track, you identify it first and bring a recommended path forward.
• Ensure Compliance, Treasury, and Operations readiness lands alongside product and regulatory milestones.
• Drive incident learnings back into design, test coverage, and runbooks so each issue improves the underlying system, not just fixes the symptom.
• Contribute to the overall (proposed) Mercury Bank, NA technical program, collaborating with other TPMs to build a holistic view of progress and risks.

Governance and decision-making

• Keep a single source of truth for status, decisions, risks, and owners.
• Maintain a living RAID log with clear owners and impact assessments.
• Facilitate structured decision-making by surfacing options and tradeoffs to leaders before problems escalate.
• Build and improve the operating systems that drive credit and lending product decisions: planning cycles, reviews, decision frameworks, launch readiness.

Communication and influence

• Produce concise, predictable updates calibrated to the audience.
• Synthesize complex cross-functional information into recommendations that help executives decide and move.
• Produce documentation of program objectives, architecture decisions, and operational impacts that onboards new team members without requiring a meeting to explain it.
• Function as a trusted thought partner to engineering leads, product managers, and senior leadership.

Execution and improvement

• Identify inefficiencies and eliminate them through automation, AI tooling, or process redesign.
• Lead technical retrospectives and post-mortems, ensuring learnings are systematized rather than forgotten.

Experience

• 10+ years of program management or technical program management in a high-growth or regulated environment.
• Direct experience in financial services, fintech, or credit infrastructure.
• Compliance, audit, reporting and risk management obligations are familiar territory.
• Track record of operating at the department or business level, owning programs with multiple concurrent workstreams and cross-functional accountability.
• Proven ability to communicate with and influence executive stakeholders, in writing and in high-stakes meetings, without a senior manager to translate.

Bonus:

• Familiarity with the lending tooling ecosystem such as loan origination, credit risk management and lending management systems.

Total Rewards

• The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
• Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.
• New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
• Our target new hire base salary ranges for this role are the following: