Service Support Specialist at Evolution · Web3Vacancy
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Service Support Specialist

Office
◆ 8/10 igamingCustomer Supportoffice
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About this role

Join Evolution as a Service Support Specialist in Cebu City, providing professional service and ensuring operational efficiency in the gaming environment.

Description

Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are global developer and provider of innovative products and services for online casino entertainment. Our integrated B2B solutions ensure that our clients deliver an unrivalled online entertainment experience to players worldwide. As an award-winning digital powerhouse, we continue to expand our portfolio of leading brands, including Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel. With over 22,000 employees across 40+ sites, our teams work in diverse fields such as Product Innovation, Software Development, Game Presenting & Hosting, IT Support, Facility & Studio Operations, and other support services. At Evolution, our dynamic and creative environment provides exceptional opportunities for both personal and professional growth. Here in the Philippines, Evolution Cebu, powered by One Visaya Gaming, officially entered the market in 2025 with the goal of becoming one of the biggest and best employers in the industry.

Responsibilities
  • Ensure that all tables are operational without interruptions.
  • Handle all real-time incidents on the gaming floors related to hardware, software, and connection.
  • Fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
  • Prepare shift reports for the Management.
Requirements
  • Strong understanding of iGaming concepts and mechanics is highly preferred.
  • Minimum of 1 year of supervisory or managerial experience.
  • Willing to work in Cebu.
  • Quick thinking and attention to detail.
  • Analytical skills and multi-tasking.
  • Ability to work under pressure and make decisions in stressful situations.
  • Ability to work different shifts.
  • Good English skills (both verbal and written).
  • Basic PC software knowledge and excellent command of Microsoft Office products in particular.
Conditions & Benefits
  • Shift Schedule: six (6) working days and two (2) rest days, rotating between morning, afternoon, and night shifts.
  • Night differential provided for night shift assignments.
  • Basic Salary: PHP 34,000
  • Attendance Allowance: PHP 4,000
  • Performance Bonus: PHP 5,000
  • Food Allowance: PHP 100 (daily)
  • Transportation Allowance: PHP 50 (daily)
  • Uniform Allowance
  • Benefits after 6-month probation: HMO coverage with 2 free dependents, Free gym, Weekly fruit supply, 25 leave credits annually (10 sick leaves and 15 vacation leaves).
Job Details
LocationOffice
AI Score★★★★★★★★☆☆ 8/10
PostedSep 4, 2026 (3d ago)
Tags & Skills
igamingCustomer Supportoffice
Tech Stack
iGamingMicrosoft Officecustomer service
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