Smart Office Support Engineer

Responsibilities:

End-User IT Support

• Provision, configure, and deploy laptops and workstations for employees.


• Support users with hardware, software, and connectivity issues.


• Install and maintain operating systems, applications, and security updates.


• Troubleshoot Microsoft Windows and productivity tools.


• Provide onsite and remote support to employees.

Smart Office Systems

• Support and troubleshoot CCTV, Face Recognition and Access Control systems, Video Conferencing solutions.


• Routine morning systems checkup.


• Coordinate with vendors, service providers, our own expert team when necessary.

Documentation

• Maintain accurate documentation of systems, procedures, and support activities.

Required Skills & Qualities:

• Genuine interest in technology and learning new systems.
• Good communication skills and professional customer service attitude.
• Ability to explain technical concepts to non-technical users.
• English proficiency, Russian- and Greek- abilities would be nice.
• Driving license and own car for extra mobility when needed.

Technical Requirements:

• Microsoft Windows administration.
• Active Directory user management.
• Laptop and desktop hardware support.
• Basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi).
• Video conferencing platforms and meeting room systems.
• Access control, Face ID, or CCTV systems.
• Mobile device support.

Nice to Have:

• Ability to diagnose issues methodically rather than relying solely on documentation.
• Experience supporting users in a corporate environment.
• Exposure to enterprise IT systems.
• Experience with ticketing systems.
• Knowledge of cybersecurity best practices.

We offer:

• Competitive salary.
• Professional and international working environment.
• Opportunity for professional growth and development.
• Best office in Paphos.
• 21 days of paid annual leave.
• 40 working hours of paid sick leave per year.
• Public holidays in accordance with the Cyprus Public Holiday calendar.