No longer accepting applicationsThis role at IT Contact has closed. Browse live web3 jobs instead.
Get Discovered
No applications. Teams find and message you directly.
Get discovered. Join the talent poolNo account needed · 0 people in the pool→
No account needed. Teams find you and reach out directly.
0 people already in the pool
I
◆ 4/10
supporttechCustomer Supporthybrid
About this role
IT Contact is looking for a Junior Support Specialist (L1 Support) with English proficiency. The role involves user interaction, troubleshooting, and maintaining accounts.
Description
IT Contact is looking for a Junior Support Specialist (L1 Support) with English proficiency. The role involves user interaction, troubleshooting, and maintaining accounts.
Responsibilities
Responsibilities
- Interact with users: process incoming requests (tickets, calls) and resolve them
- Troubleshoot, diagnose, and solve technical issues with hardware and/or software
- Work with accounts and access, create and maintain accounts
- Escalate requests or incidents to the next level support team
- Maintain and update the knowledge base (FAQ, instructions)
Requirements
Requirements
- Proficient written and spoken communication
- Basic understanding of IT product principles
- Ability to think logically and understand the causes of problems
- Customer-oriented, meticulous, able to handle a large volume of requests
- English knowledge B2 and above (for written and spoken communication)
Job Details
Market range (est.)$60k–$115k
LocationHybrid
AI Score★★★★☆☆☆☆☆☆ 4/10
PostedOct 1, 2026 (11d ago)
Tags & Skills
supporttechCustomer Supporthybrid