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healthtechsupporttechfintech
About this role
AstraTech is seeking a Technical Customer Support Engineer to build a modern Customer Support system from scratch, assisting users and automating processes in a dynamic AI HealthTech startup.
Description
AstraTech is an AI HealthTech startup creating products that transform traditional healthcare processes, making them more efficient and changing the world for the better.
Responsibilities
- Provide technical customer support: diagnose issues, gather context, prioritize and accompany requests to resolution.
- Set up Customer Support processes: Service Desk, request categories, SLA, routing, response templates, and quality metrics.
- Create and maintain a knowledge base: instructions, FAQs, and scenarios for different user types.
- Configure low/no-code integrations and automations: linking email, messengers, CRM, Service Desk, and other tools.
- Seek opportunities for process automation using AI tools.
- Onboard new clients and support them in using the product.
- Collaborate with product and development teams: create bug reports, reproduce issues, gather feedback, and improve user experience.
Requirements
- 2+ years of experience in Customer Support, Technical Support, Customer Success, or a related role.
- Experience with Service Desk systems (Omnidesk, Jira Service Management, Intercom, or similar).
- Understanding of support processes, SLA, and key metrics (FRT, TTR, CSAT, FCR).
- Experience interacting with development teams and creating structured bug reports.
- Ability to explain technical issues in simple terms.
- Independence, high responsibility, and a desire to build processes from scratch.
- English language proficiency — Upper-Intermediate or higher.
- Experience with AI tools and low/no-code platforms (n8n, Make, Zapier, etc.) for support process automation is a plus.
Conditions & Benefits
- Work in a startup: dynamic environment and rapid iterations.
- Opportunity to build Customer Support from scratch and influence process development.
- High autonomy and results-oriented approach.
- Collaboration with a strong team of engineers, product specialists, and medical experts.
Job Details
LocationHybrid
AI Score★★★★★★★★☆☆ 8/10
PostedSep 15, 2026 (5d ago)
Tags & Skills
healthtechsupporttechfintechCustomer Supporthybrid
Tech Stack
Customer SupportTechnical SupportService DeskAI ToolsLow/No-Code Solutions